Golden Nugget Lake Charles Yelp
I will absolutely NOT be returning. I've been going to casinos since I was born. This is by far the WORST I have ever been to.
I was visiting Houston and decided to go to Golden Nugget in Lake Charles, LA. Like any tourist would have I had a camera in hand and was stopped at the check-in point by head of security, Sed Ford, and told I cannot enter because I have a camera. Fine . . . I tell my mom we can't enter so she decides to stay outside (I put it in her bag). I try to enter again. Now he stops my bf and says, "What's in your bag?" (he had a drawstring bag, but security called it a backpack. It's not a backpack). My boyfriend lists a couple things: water, batteries, and then we're told "NO". No explanation, just a "NO". Um why not? He says, "Company policy, no bags". OK, so women can bring in bags, but men can't? He says, "Yes." Why is there GENDER DISCRIMINATION??!?!?! So unless we find a way to get rid of the bag we can't enter the casino at all. First off, where's your posted sign that says No bags, no camera, etc. HOW am I supposed to know this? We end up handing off everything to people who decided to stay outside because they can't go in with this stuff.
Now I've been to just about every Casino in Las Vegas for the past 32 years and I have to say, I was never once stopped for either a camera OR something as silly as a drawstring bag. So i decided to complain, because why? The guy was just rude. Have you ever heard of being MORE POLITE? You don't just stop people and say "No" without more of an explanation.